Privacy Policy kiss18 —
Your Data is Fully Protected

1Introduction

Kiss18 is an online entertainment platform operating under the domain kiss18.win, offering a wide variety of games including slots, Live Casino, sports betting and bingo to members across Malaysia. We understand that your trust in us depends not only on the quality of games we offer, but also on how we manage and protect your personal information.

This Privacy Policy explains in detail how kiss18 collects, uses, stores, protects, and discloses your personal data when you register, access, or use any services provided on our platform. This document forms part of your overall agreement with kiss18, together with Terms and Conditions us.

By registering an account or using the kiss18 platform, you hereby consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

2Types of Personal Data We Collect

Kiss18 only collects data that is genuinely necessary to provide you with a safe, seamless, and quality service. The following are the categories of data we collect:

We do not collect sensitive data categories such as your health information, religious beliefs, or sexual orientation. All data we request is directly relevant to platform operations and legal compliance.

3How We Collect Data

Kiss18 collects your personal data through a variety of transparent and lawful methods:

• Account Registration: When you complete the registration form, you provide basic information such as your name, phone number, and password directly.
• Identity Verification (KYC): During the identity verification process, you will be asked to upload an identification document such as a national ID card or passport.
• Platform Activity: Our system automatically records your gaming activity, deposit and withdrawal transactions, as well as your login and logout times.
• Device and Browser: Technical data such as IP address, device type, screen resolution, and browser type are automatically collected when you access the platform.
• Cookies and Similar Technologies: We use session cookies and analytics cookies to enhance the user experience and monitor platform performance. Further details are explained in Section 9.
• Support Communications: When you contact our customer support team via Live Chat or email, the content of that communication is stored for quality control purposes and future reference.
• Trusted Third Parties: In certain cases, we may receive information from third-party payment service providers or identity verification platforms that partner with kiss18.

4Purpose of Personal Data Use

Every piece of data collected is used for a clear and lawful purpose. kiss18 uses your personal information for the following purposes:

• Account Management: To create, verify, and manage your member account, including secure login and password recovery.
• Transaction Processing: To process deposits, withdrawals, and all other financial transactions accurately and securely using your preferred payment method.
• KYC and AML Compliance: To meet identity verification and anti-money laundering (AML) requirements as mandated by law and regulatory bodies.
• Customer Support: To provide effective technical assistance and customer support services whenever you need help.
• Platform Security: To detect and prevent fraud, account misuse, unauthorised access, and any suspicious activity on the platform.
• Service Improvement: To analyse platform usage patterns and improve the interface, performance, and overall member experience.
• Relevant Communications: To send important account notifications, active promotions, and platform updates through your preferred channels.
• Legal Compliance: To fulfil any legal obligations or directives from relevant authorities in Malaysia.

5Data Sharing with Third Parties

Kiss18 does not sell, rent, or disclose members' personal data to any third party for independent marketing purposes. However, there are limited situations where we may need to share certain information:

• Payment Service Providers: Required transaction information is shared with payment processors and financial institutions to complete your deposits and withdrawals securely.
• KYC Service Providers: Identity verification documents may be shared with third-party identity verification platforms that have been approved and comply with strict data protection standards.
• Game Providers: Limited game session data is shared with game software providers to ensure continuity and fairness of play.
• Authority: kiss18 will disclose the required information to legal authorities, courts, or regulatory bodies when mandated by applicable law.
• Fraud Prevention: Limited information may be shared with security partners to detect and prevent fraudulent activity or money laundering.

All third parties working with kiss18 are required to comply with strict data protection standards and may only use the information provided for the specified purposes.

6Data Security

The security of your personal data is a top priority at kiss18. We implement multiple layers of technical and organisational safeguards to ensure your information remains protected at all times:

• Data in Transit Encryption: All communications between your device and kiss18 servers are secured using TLS 1.3 protocol with 256-bit encryption.
• Stored Data Encryption: Sensitive data such as financial information and identity documents are stored in encrypted format on our servers.
• Internal Access Controls: Access to members' personal data within kiss18 is restricted to staff who genuinely require it to perform their duties, with detailed audit logs maintained at all times.
• Continuous Monitoring: Our systems are monitored 24 hours a day to detect any unauthorised access attempts or suspicious activity.
• Periodic Security Assessments: The kiss18 platform undergoes regular penetration testing and security assessments conducted by independent security experts.
• Two-Factor Authentication: Members are encouraged to enable two-factor authentication (2FA) for an added layer of security on their accounts.

7Data Retention Period

Kiss18 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy, or beyond the period required by Malaysian law. Our data retention guidelines are as follows:

• Active Account Data: Stored for the duration your account remains active and in use on the kiss18 platform.
• Financial Transaction Records: Stored for a minimum of seven (7) years after the transaction occurs, in accordance with Malaysian financial legal requirements.
• KYC Verification Documents: Stored for a minimum of five (5) years after account closure, as required by AML procedures.
• Support Communication Logs: Stored for two (2) years for quality control and dispute resolution purposes.
• Technical Data and System Logs: Stored for 90 days for security and technical troubleshooting purposes.
• After Account Closure: Data that is no longer required for legal or operational purposes will be securely deleted or anonymised within 30 days of account closure.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a kiss18 member have the following rights regarding your personal data:

To exercise any of the above rights, please contact our customer support team via Live Chat within the platform. We will process your request within 30 working days. In complex cases, this period may be extended to 60 days with prior notification to you.

9Cookies and Tracking Technologies

Kiss18 uses cookies and similar tracking technologies to enhance the functionality and performance of the platform. The following are the types of cookies we use:

• Essential Session Cookies: Required for core platform functions such as login, session verification, and account security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: To save your preferences such as language, time zone, and display settings for a more personalised experience.
• Analytics Cookies: Helps us understand how members interact with the platform — most visited pages, time spent, and navigation flows — for continuous improvement.
• Security Cookies: Used to detect suspicious activity, unauthorised login attempts, and to protect your account from security threats.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality and user experience of the kiss18 platform.

10Third-Party Links

The kiss18 platform may contain links to websites or services provided by third-party game providers. This Privacy Policy applies solely to the kiss18 platform and does not cover the privacy practices of any third parties.

We recommend that you read the privacy policy of each third-party platform you access through links found on the kiss18 platform. kiss18 is not responsible for the data collection or processing practices of those third parties.

11Changes to the Privacy Policy

Kiss18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. Any material changes will be communicated to you via in-platform notifications or through your registered email.

The "Last Updated" date displayed at the top of this page will be updated whenever an amendment is made. We encourage you to review this page periodically. Continued use of the kiss18 platform after changes are published will be considered your acceptance of the updated Privacy Policy.

12Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the kiss18 platform — the fastest way to get a response.
• Email: Send your written enquiry to our privacy team at [email protected]
• FAQ: Visit the Frequently Asked Questions us for instant answers to frequently asked questions.

We are committed to responding to all privacy-related enquiries within three (3) working days. For formal complaints requiring a more thorough investigation, the response period may take up to 14 business days.